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Privacy Policy

Privacy Policy

This Privacy Policy explains how Furry Haven processes personal data in connection with its website, contact channels, and grooming-related inquiries. It is written as a general notice and should be read together with any specific information provided at the point of collection.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact

Data processing overview

How personal data is used and shared

This section outlines the primary purposes for processing personal data, the categories of recipients involved in service delivery, and the legal context that may govern disclosure.

Processing purpose

Purposes of Processing

We process personal data to respond to inquiries, arrange and manage contact or pre-visit communication, provide technical delivery of the website, maintain security, and keep records needed for administration or legal compliance. Where a user submits pet details or requested grooming information, that data is used only to assess the inquiry and communicate about the relevant service.

Processing is limited to the purposes stated in this notice and to compatible legal grounds.
Third-party sharing

Operational Sharing

Data may be shared with service providers that support website hosting, technical delivery, security, or message handling, to the extent necessary for those functions. Any such recipient is expected to process the data only for the instructed purpose and under appropriate confidentiality or contractual safeguards.

Recipients are limited to those needed for communication, technical operation, or compliance.
Legal basis

Legal Disclosure

Personal data may be disclosed where required to comply with legal obligations, lawful requests, or enforceable orders. Disclosure may also occur where necessary to protect website security, establish or defend legal claims, or support the handling of a user request.

Disclosure is limited to situations with a lawful basis or a necessary operational purpose.

Privacy data overview

01 · Collection

Data We Collect

We may collect name, email address, phone number if provided, inquiry message, pet details submitted with an inquiry, and the requested grooming service. We also process server request metadata and browser and device information when users visit the website or submit a form.

The categories collected depend on the form, booking, or support interaction used.
02 · Sources

Sources of Data

Data is collected from contact form submissions, email or phone communications, pre-visit consultation requests, and technical interactions with the website. Some technical data is generated automatically to support security, delivery, and basic site operation.

Information is received directly from the user or generated by the website during normal operation.
03 · Cookies

Cookie Categories

The website uses essential cookies for site operation and cookies that remember privacy preferences. Analytics cookies and marketing or advertising cookies are not confirmed as active and are not described in this notice as in use.

Only limited cookie categories are confirmed for this website.
04 · Controls

Cookie Controls

Essential cookies support core site functions and cannot be disabled without affecting operation. Cookies used for privacy preferences may be managed through the browser or any consent controls made available on the site.

Cookie preferences may be adjusted through browser settings and, where available, site controls.
User Rights

General Rights

Depending on the circumstances, individuals may have rights to access their data, request correction, ask for deletion, object to certain processing, or request restriction. Requests are reviewed case by case and may be limited where retention or disclosure is required by law.

Available rights depend on the legal basis, the data involved, and applicable law.
Requests

How to Submit Requests

To exercise a privacy right, the requester should use one of the contact channels listed in this policy and provide sufficient details for verification and review. Additional information may be requested where needed to confirm identity or understand the scope of the request.

Requests should include enough information to identify the relevant data and verify the requester.
Data Retention

Retention of Data

Personal data is kept only for as long as needed for the relevant inquiry, service administration, security, recordkeeping, or legal compliance. When the retention purpose ends, data is deleted, anonymized, or otherwise handled in accordance with applicable law and internal retention rules.

Retention follows the purpose of collection and any applicable legal obligation.
Policy Updates

Policy Updates

When this policy is updated, the revised version will apply from the stated effective date or from publication where no later date is given. Material changes may be highlighted through the website or other reasonable communication channels.

The policy may be revised to reflect operational, legal, or technical changes.
GDPR
Regulation

GDPR Overview

Furry Haven acts as a controller for personal data processed through the website and related contact channels. GDPR applies where the processing concerns individuals in the European Economic Area and the legal conditions for processing are met.

Regulation
Where GDPR applies, this notice describes the processing of personal data of individuals in the European Economic Area in connection with the website and related communications.
Regulation General Data Protection Regulation (GDPR) - EUR-Lex
Supervisory Authority Croatian Personal Data Protection Agency (AZOP)
This section is intended for users whose data is processed under GDPR.
GDPR-aware data handling

GDPR Rights

Where GDPR applies, individuals may request access, rectification, erasure, restriction, portability, or objection, subject to legal limits and the circumstances of the processing. Where consent is relied on, it may be withdrawn without affecting prior lawful processing.

GDPR rights are assessed against the legal basis and the nature of the request.
Privacy Contact

Contact for Privacy Matters

Email contact
contact@promisefanhighway.digital
Telephone contact
+385 92 211 4033
Postal address
Težački put 93, 23205 Bibinje
Privacy inquiries
Contact Page

Use the listed channels for privacy questions, rights requests, or policy clarifications.